THE IMPACT OF FRONT OFFICE STAFF PROFESSIONALIZATION ON INCREASING PERFORMANCE OF THE ACCOMMODATION UNITS
Autor (i): Iuliana Parvu1 Cristina Ciami2
Cuvinte cheie: tourism, front-office staff, work in tourism, hotel tariff
Abstract:
The hospitality industry is a relevant component of the global business environment and the third most important socio-economic activity in the European Union. As regards human resource, a significant percentage of European employees work in this field and their number is expected to increase significantly over the next ten years. At the same time, an increase in interest in the professional training of these employees is expected, which is currently less relevant. The present paper highlights the gap between the socio-economic relevance of the hotel industry, on the one hand, and the characteristics of work in tourism, on the other hand. The paper also presents the direct impact that front-office staff can generate on the revenues of the hotel company, in order to emphasize the relevance of professionalization of work in tourism at all hierarchical levels.
The hospitality industry is a relevant component of the global business environment and the third most important socio-economic activity in the European Union. As regards human resource, a significant percentage of European employees work in this field and their number is expected to increase significantly over the next ten years. At the same time, an increase in interest in the professional training of these employees is expected, which is currently less relevant. The present paper highlights the gap between the socio-economic relevance of the hotel industry, on the one hand, and the characteristics of work in tourism, on the other hand. The paper also presents the direct impact that front-office staff can generate on the revenues of the hotel company, in order to emphasize the relevance of professionalization of work in tourism at all hierarchical levels.
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